The Quality Management Maturity Grid (QMMG) is an organizational maturity matrix conceived by
Philip B. Crosby first published in his book ''Quality is Free'' in 1979. The QMMG is used by a business or organization as a benchmark of how mature their processes are, and how well they are embedded in their culture, with respect to service or product quality management.
The QMMG is credited with being the precursor maturity model for the
Capability Maturity Model (CMM) created a decade later that also has five levels of maturity.
[
]
The Quality Management Maturity Grid describes 5 maturity levels through which an organization or business will go through:
#Uncertainty
#Awakening
#Enlightenment
#Wisdom
#Certainty
See also
*
Capability Maturity Model Integration
Capability Maturity Model Integration (CMMI) is a process level improvement training and appraisal program. Administered by the CMMI Institute, a subsidiary of ISACA, it was developed at Carnegie Mellon University (CMU). It is required by many ...
*
Capability Maturity Model
Footnotes
{{Reflist
Quality management